MOBAPAY's Privacy Policy

At MOBAPAY, protecting the privacy of everyone who visits mobapay.online or uses our mobile app is one of our top priorities. This Privacy Policy explains in plain language what details we gather, why we need them, how they are used, and the rights you have over your own data.

By using our platform, you are confirming that you have read and agreed to the terms laid out here. If anything is unclear, our support team is always ready to walk you through it — we believe in being transparent about every aspect of how your information is handled.

When you create and use a MOBAPAY account, certain details are gathered either automatically or because you provide them directly. Here is a closer look at the categories of information we collect:

Rest assured, MOBAPAY never stores your complete bank card number, card PIN, or login password on our servers. Whenever you make a payment, your details go straight through our secure payment gateway, so sensitive banking data stays off our systems entirely. This is one of the many ways we work to keep your funds and personal details safe at all times.

MOBAPAY collects and processes your information only for the specific purposes described in this Privacy Policy. We do not use or share your data for anything outside the scope of this policy, and we do not process it for purposes you have not been informed about. Here are the main ways we put your information to use:

• To create your account, verify your identity, and manage your profile from sign-up through everyday use.
• To process your deposits, withdrawals, and bonus transactions quickly, securely, and without unnecessary delays.
• To run Know Your Customer (KYC) verification and confirm that you are at least 21 years old, as required to play legally.
• To detect, prevent, and investigate fraud, money laundering, and any other unlawful or prohibited activities on the platform.
• To provide customer support and help you with any questions or concerns you may have about your MOBAPAY account.
• To send you promotional offers, bonus updates, and platform announcements, but only if you have given us your permission to do so.
• To monitor gaming behavior and promote responsible gaming so you can always stay in control of your time and budget.
• To fulfill our legal and regulatory responsibilities as they apply to our operations.
• To maintain the security, stability, and overall reliability of the platform for all players.

MOBAPAY retains your personal information only for as long as necessary or as required by law. Here’s how our retention periods work:

• While your account is active, all account and transaction records are kept on file.
• After account closure, we hold financial records for at least five years to meet legal requirements.
• KYC documents are kept for up to seven years after your account is closed.
• Marketing information is removed immediately once you withdraw your consent.
• Cookie data is deleted after your browser session ends or upon the set expiry period.

We don’t keep any information beyond what the law expects. Once a retention period ends, all data is securely and permanently deleted.

MOBAPAY never sells your personal data. Still, we may share limited details with trusted partners to keep our services running:

• Payment Providers Mobile wallet providers and banking partners receive only the transaction verification details they need.
• Game Providers Licensed game companies receive the information needed to operate the games you play.
• KYC Verifiers Authorized third parties may review certain documents to verify your identity.
• Law Enforcement Agencies We may disclose information when required by a court order or legal obligation.
• Anti-Fraud Systems Fraud prevention software automatically analyzes transactions to spot any suspicious activity.

MOBAPAY uses cookies to make your browsing experience more convenient and more personal. These are small text files that your browser saves while you visit the site.

• Essential Cookies: Some of these cookies are essential for keeping your login session active and for protecting your account. If you block them, certain parts of the site may stop working as they should.
• Functionality Cookies: These are used to remember your personal preferences, such as your chosen language, theme, and display settings, so you don't have to set them again on your next visit.
• Analytics Cookies: These help us understand which sections of the platform are used most often. The information collected here is completely anonymous and does not identify you personally.
• Security Cookies: These are used to detect fraudulent activity and to protect the platform against automated bot attacks.

You can manage or delete cookies at any time through your browser settings. Just keep in mind that switching off essential cookies may limit what you can do on the platform. When you visit MOBAPAY for the first time, you'll be asked to accept or adjust your cookie preferences before you continue.

MOBAPAY complies with the GDPR and other international privacy regulations. Under these laws, you are entitled to the following rights:

If you wish to exercise any of these rights, Just send us a message at [email protected].please email our support team and we usually respond within 30 calendar days.

MOBAPAY is strictly for individuals aged 21 and above. We do not intentionally collect personal information from minors.

• Your date of birth is verified when you register for an account.
• If anything appears doubtful, we may request KYC documents to confirm your identity.
• Should we discover an account belonging to a minor, we will close it right away and delete the associated information.
• When a parent or guardian asks us to remove their child’s data, we honor that request promptly.

MOBAPAY applies industry-leading security technology to safeguard your details. Our security framework works like this:

• SSL/TLS encryption: All data transfers are secured with 256-bit AES encryption.
• Two-factor authentication (2FA): An extra one-time password (OTP) check is required when you log in.
• Firewall protection: Advanced firewalls prevent unauthorized access to our systems.
• Regular security audits: Third-party security experts regularly test our systems for vulnerabilities.
• Data backup: Your information is backed up across multiple secure servers.
• Access control: Only approved staff members are allowed to view specific data.
• Suspicious Activity Alerts Whenever we detect an unusual login or transaction on your account, we'll send you an instant message right away.

The MOBAPAY platform uses several third-party services, such as payment gateways, game providers, and KYC verification tools. These third parties each have their own privacy policy.

• Any information you provide to a third-party service is governed by that service's own privacy policy.
• MOBAPAY is not directly responsible for any privacy violations that occur on the part of third parties.
• We only work with trusted and licensed partners.
• All partners have signed our data protection agreement.

To find out more about a third party's privacy policy, please visit that organization's website directly.

MOBAPAY reserves the right to update this Privacy Policy at any time. When changes are made, we take the following steps:

• For significant changes, we will send a notification to your registered email address.
• A notice will be displayed on the platform's homepage.
• The "Last Updated" date at the top of this page will be changed.
• If you continue using the platform after changes are made, it will be considered as your acceptance of the new policy.

We recommend checking this page from time to time so you stay up to date with the latest Privacy Policy.

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated Privacy Team. We can also respond in Bengali.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom-right corner of the platform.
• On average, our team replies to you within 24 hours.
• If you ask us to delete your personal data, we will finish processing your request within 30 working days at the latest.